HOW DOES QUICK TIME SHIPPING WORK? WHEN WILL MY ORDER BE SHIPPED?
Despatch occurs the same day
via Quick Time Shipping if:
We receive payment by 1pm CET (e.g. when paying via Paypal, Amazon Payments, credit card or SOFORT Banking)
if we receive confirmation of approval from the payment agency by 1pm CET (purchase on account or instalment)
if the order is placed before 1pm CET when choosing COD (cash on delivery).
And if we receive the payment/order between Monday and Friday (holidays and annual closings excluded)
If we receive payment after 1 pm CET (e.g. by Paypal) or if payment is made not on a working day, we will despatch the goods on the following working day after receipt of payment. Same applies if payment is made via bank transfer. (Working days are Monday to Friday – Holidays and annual closings excluded.)
HOW DOES DELIVERY OCCUR?
Your order will be packed carefully and handed over to you by our reliable courier. The courier varies depending on the goods ordered. Certain items need to be shipped by forwarders due to their dimensions. As soon as the goods have been despatched, we will send en email with the parcel number so that the parcel's whereabouts can be tracked at any time.
Customers with a customer account can view the status of delivery under “My JAGO
Goods will be delivered to the kerbside.
HOW LONG DOES THE DELIVERY TAKE?
The delivery time is approx. 1–2 working days for germany.
The actual delivery period depends on the courier and might therefore vary. Should there be a large delay in delivery please contact our customer service. CONTACT »
WHICH LOCATIONS/COUNTRIES DOES JAGO DELIVER TO ? HOW MUCH IS THE SHIPPING FEE?
All prices indicated on this page include VAT, shipping fees (and additional fees for COD, cash on delivery, Germany only
) are excluded.
The link “Shipping fees and prices for other countries
” always shows up below the price of each item. The countries we deliver to will then be indicated, as well as the shipping fees for the respective country.
If there is no special note or exception below the article, we ship to the following countries:
NO P.O BOXES:
We do not ship to post office boxes.
NO COLLECTION BY THE CUSTOMER:
Unfortunately we do not offer our customers the option to personally arrive at a warehouse to collect the items. We are strictly a mail-order company. Our warehouse is not open to the public.
CUSTOMS CLEARANCE AND IMPORT TAXES:
Please note that for delivery to countries outside of Europe and non-EU countries (except Switzerland), additional country-specific import duty and other customs clearance service fees as well as other import sales taxes may be charged. These fees vary depending on the respective countries.
No customs or charges apply for deliveries to Switzerland.
FEE FOR COD, CASH ON DELIVERY:
Cash on Delivery fee: 5,99 Euro incl. VAT/Packet + Transaktion fee: 2 Euro incl. VAT/Packet which has to be paid directly when accepting the packet.
WHAT HAPPENS IF THE CUSTOMER IS NOT AT HOME AT THE TIME OF DELIVERY?
In this case, either the customer's neighbour can accept the parcel, or it will be ready for collection at the courier's disposal. We will provide the tracking number of the parcel via email after the parcel has been shipped, so that it can be tracked at any time. If the goods are delivered by a forwarder, a delivery date will be arranged by phone.
WHAT CAN BE DONE IF THE PARCEL WAS DAMAGED IN TRANSIT?
The delivery always needs to be examined after receiving. We only despatch new items and therefore assume damage in transit if the packing is damaged. The goods might also be damaged in transit even if the packaging does not show any outer damage.
SHOULD YOUR PARCEL ARRIVE DAMAGED, PLEASE TAKE THE FOLLOWING STEPS:
1. DELIVERED BY DHL
If your parcel was damaged in transit by DHL, please contact your local DHL office to report the transport damage.
2. DELIVERED BY ANOTHER COURIER
If the parcel is shipped by any other courier than DHL, we require photos of the damaged parcel AND the damaged goods within 7 working days after receipt of the parcel via email. GO TO CONTACT »
Please note that your statutory rights towards us are not affected by this.
WHAT CAN BE DONE IF THE GOODS STILL HAVE NOT ARRIVED BY THE FIFTH DAY AFTER ORDERING?
The delivery time for germany is approx. 1-2 working days and delivery to other EU countries approx. 3-5 working days after despatch. Please also note that payment in advance has to reach us before the parcel can be despatched (applies when choosing bank transfer).
If the parcel has not been delivered within 5 working days after despatch, the status of despatch should be checked online with the courier. The tracking link has been sent under separate cover by email. If it turns out to be difficulties in delivery, please directly turn to the courier. Always have your tracking number ready that has been sent to you by email.
Should you require help we will be pleased to help you: CONTACT »